MOST FREQUENT QUESTION - CUSTOMER
The terms and conditions set out below (“Conditions”) apply to your use of this website and related websites (“Site”), including the use of the Content services offered on the Site. The Site, and the services of each of its modules, is offered exclusively by Rose Petal and/or its various third-party providers and distributors.
In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding. In case of not accepting these Conditions, you must abstain from using the Site. These Conditions must be read in concurrence with any other applicable terms and conditions governing the use of the Site
The Content, text, graphics, images, sounds, links and all other Content and software published or otherwise contained in the Site (“Content”), are either owned exclusively by Rose Petal or licensed by Rose Petal and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Rose Petal Without regulation you may not, without such approval from Sangam, create derivative works from any part of the Site or commercialise any Content, products or services obtained from any part of the Site. Content procured from a third-party may be the subject to copyright.
You accept that all Content provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general Content and is not in the nature of proposal.
You also accept that all of the Content is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether expressed, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Content and the Site or any other material accessed through the Site including via any Linked Website.
Whilst Rose Petal seeks to ensure that the Content is dependable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Rose Petal does not make or give any representation or warranty (expressed or implied) of any kind, as to any matter relating to the Site and any Linked Website, including without limitation, as to the sellability, non-infringement of intellectual property rights or fitness for purpose.
In particular, Rose Petal does not guarantee that the Content or any other material accessed through the Site, including via any Linked Website, is reliable, accurate or complete, without limitation, Content relating to prices and availability; or your access to Content or any other material accessed through the Site, including via any Linked Web Site will be uninterrupted, timely or assured.
Rose Petal is not accountable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Content or any other material accessed through the Site, including via any Linked Website. You should make your own inquiries and seek independent professional advice before acting or relying on any such Content or material.
Rose Petal may, from time to time update, alter or add to the Content, including these Conditions and reserves the right to make such changes without any indebtedness to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary, all new Content shall be subject to these Conditions.
Rose Petal does not warrant the Site will operate ceaselessly or without interruption or be error free. In addition, Rose Petal may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.
MOST FREQUENT QUESTION - PARTNER
Reservations and Amendment The reservations feature of the Site is provided solely to assist customers in deciding the availability of travel related services and products and to make authorized reservations and for no other intent.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in conformity with such Conditions.
All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to confirm the reservations by email or fax. The hotel may, from time to time, convey with the guests, to re-confirm the reservations and to prevent any simulated bookings.
The Site contain details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Rose Petal. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in agreement with the procedure set out in such terms and conditions.
You agree to be financially liable for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all dues under such terms or conditions.
No declaration will exist between you and Rose Petal or any of its affiliates in respect of any services or products offered through the Site, unless and until Rose Petal accepts your order by e-mail or automated confirmation through the Site affirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking.
You undertake that all details you provide to in connection with any services or products which may be offered by Rose Petal on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Rose Petal reserves the right to obtain validation of your credit card details before providing you with any services or products.
All cancellations should be done 48 hours prior to the day of arrival, to be exempt from the cancellation charge. which is equivalent to 1 day full retention charges. All No shows will also attract 1 day’s full retention charges.
All bookings must be guaranteed at the time of reservation by credit card or advance payment by Net Banking. All major cards are accepted.
One child under 8 years of age can stay in the parents rooms free of charge.
All Guests are requested to produce the Government Approved photo identity card for Indian Nationals and Valid Passport and Visa for Foreign Nationals upon Arrival.